Most stocked items ship within 2–5 business days from one of our Australian warehouses in Melbourne, Sydney, Brisbane or Perth. You’ll receive a tracking link once your order has been dispatched.

No — we currently deliver within Australia only, to all states and territories.

We offer flat-rate shipping of $15 for orders under $100. Bulky or oversized items (like data racks or TVs) have a $45 flat delivery fee. For full details, see our Shipping Policy.

At this stage, we do not offer warehouse collection. All orders are shipped directly via our courier network for traceability and security.

Yes. All products sold through CtrlOps are genuine and sourced from authorised manufacturers and distributors. Each item is backed by local warranties and support.

Yes — all items come with the standard Australian Consumer Law protections, and many include additional manufacturer warranties. For full details, see our Returns Policy.

If an item is temporarily unavailable, contact us at support@ctrlops.com.au for an ETA or to arrange a backorder. We’ll let you know as soon as it’s back in stock.

Yes — you will need an account to complete your purhcase. Creating an account lets you track orders, view past invoices, and save your details for faster checkout next time.

Click “Forgot Password” on the login page and follow the prompts. You’ll receive a reset link via email.

Our local support team is based entirely in Australia. Reach us at support@ctrlops.com.au. We aim to respond within one business day.